HAMILTON, ON – Results are in from the City of Hamilton’s employee survey called the ‘Our People Survey’ held in the fall of 2017.
The overall City-wide results are positive, with Hamilton scoring higher on average than the survey vendor’s benchmark database of organizations, which includes other municipal comparators. There are areas for improvement as well, and the City will be working with staff to build action plans to address those areas.
The survey was open to all City staff (full-time, part-time, contract and temporary) to complete voluntarily and anonymously from September 22 to October 15, 2017.
The survey measured five key focus areas:
1. Engagement: to determine how employees feel about their role at the City.
2. Culture: to understand if employees feel our five culture values are lived in our everyday actions.
3. Workplace Ethics & Integrity: to determine if employees perceive our behaviours to be aligned with our Code of Conduct.
4. Health, Safety & Wellness: to understand how we are doing with regard to physical and psychological safety.
5. Workforce Census & Demographics: to understand the composition of our workforce.
Quick Facts
· The survey was administered by Metrics@Work, a leading provider of organizational measurement and consulting.
· In total, 4,877 surveys were completed by City of Hamilton employees – an overall response rate of 65 per cent.
· The average response rate within the City / Municipal Sector in the Metrics@Work database is 61.5 per cent. A response rate of 65 per cent provides valid information that is reflective of the organization as a whole.
Additional Resources
City of Hamilton 2017 Survey Results – This report provides high level findings for the organization, summarized as averages of all respondent scores.
Our People Survey Update Information Report (February 27, 2018)
Quote
“We appreciate that so many of our employees across the organization participated in the survey and took the time to provide their feedback. It’s important to us to understand their experience at work and how we can make it better. While we’re of course pleased to see that some of the results are positive, we can also see that we have some work to do in some areas, and we’re committed to doing that work and making the necessary improvements.”
Chris Murray
City Manager
Friday, February 23, 2018
9 comments:
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How much did this survey cost the taxpayers of Hamilton?
ReplyDeleteI've checked elsewhere, but can't come up with a number. I asked Fred directly (October 20th, 2017) and am awaiting his reply.
I was curious about this too. The 2016 capital budget has a $200K item for employee survey.
DeleteSurvey says
Sensational Services:
ReplyDeletePublic Transport? HSR is sensational. Darts too, no room for improvement. A sensation.
Facility Management? First Ontario. Sensational.
Property Management? Waterfalls.Tim Horton's Field. Sensational.
Roadway? Main Street. Drive it...sensational.
Health & Safety? Paramedics, Code Zero's, shootings, HHSC, Hamilton-Wentworth Detention Center.
Sensational.
Give everyone a big raise.
Demi
So 65% participation is considered a win? That just tells me that 35% of staff don't care or don't think answering a survey will have any impact.
ReplyDeleteSurvey says
Dear Mr.Murray,
ReplyDeleteWhat specific "improvements" have you identified as "necessary" and what "work" have you scheduled to address the concerns?
Regards
Jimmy
ReplyDeleteI applaud Chris Murray and his leadership team for this initiative. I personally believe that such a response rate for such a survey is really impressive. Also, they and Council are not afraid to let the result go public.
I can say (for the record I am not an employee of the City) but as a municipal employee in a management position elsewhere (I realize that some may not respect that in this forum) in Ontario that the City of Hamilton is a leader in the Province and Canada on many fronts. I am a resident and taxpayer of the City and am generally comfortable with where we are headed. There can definitely be improvements but I would like to share with readers that the City Council (at a high level) and definitely Chris Murray's administrative team are doing great ground breaking things.
Believe it or not, I, in my position use and present Hamilton initiatives as best practices. I know they are.
Jimmy
I have no doubt an anonymous employee from a City that can not be named considers initiatives they are unable to identify are unilaterally considered to be best in class.
DeleteGroup hug.
don't believe it.
DeleteName one front where Hamilton leads.
Name one "great ground breaking thing" Chris and his team has accomplished, or is working on, or has ever imagined.
There can definitely be improvements, thanks for sharing.
Monde
Over 50% of staff is age 45+. The City will be losing half of it's work force within the next 10-15 years. Are they mentoring now? Any succession planning going on? Are they prepared for the cultural shift that will take place when most of the staff are millennials? Are millenials interested in driving buses, filling pot holes or picking up garbage?
ReplyDeleteSurvey says